FAQs

To view FAQs of MoH Services, select the service from the following list

Services

• eServices

  • Appointment

    • Q: What is the e-service for medical appointments?

      It is a service provided in the Sehati app, which includes scheduling appointments for general health centers, dental services, and prescription delivery. It also displays upcoming appointments for Salmaniya Medical Complex and King Hamad University Hospital.

    • Q: What are the data that is displayed in this service?

      The service displays the date and time of the appointment, the doctor's name, and the clinic's specialty.

  • Blood Dooners

    • Q: What is the service of viewing blood donors record?

      This is a service that displays some details of the donors and the patients who are registered in the SMC blood bank.

    • Q: What is the data that is displayed in the service?

      The following data is displayed in this service (blood type, date of last blood donation and the date of the last test).

  • Complaint

    • Q: How can I make a complaint?

      After filling the electronic form for complaints, it will be received by the Public Relations Directorate, which will send it to the concerned department for action.

    • Q: How can I follow up the complaint?

      You will be given a reference number of complaints submitted, so you can follow through service to inquire about complaints.

    • Q: What is the expected period to respond to complaints?

      The response of the complaint is received within a maximum period of three working days.

    • Q: If no response is received on the compalint, which department is responsible for follow-up?

      If no response received on the compalint, please contact Media Relations Section in Public and International Relations Directorate , during the official working hours, from 7:a.m. to 2:15 p.m., Sunday to Thursday, Tel: 17286091, Fax: 17286691.

  • Drugs

    • Q: What are the Drugs/medicines included in the Drugs List?

      The Drug price list contains the prices of all medicines and drugs registered in the Kingdom of Bahrain according to Pharmacy and Drug Control Directorate rates. In addition to the ability to display the resource agent for each drug.

  • Immunization

    • Q: What are the vaccinations of middle school students?

      They are the vaccinations given to students of middle school by visited team from Public Health Directorate.

    • Q: How can I access the service?

      The service can be accessed via Ministry of Health and e-government portals. In addition, you can use the SMS service.

    • Q: What is Vaccinations service of the health sector?

      This service is provided to all MoH Medical staff and staff who are working in MoH Hospitals, to display all the vaccinations that have been taken.

    • Q: Do you offer this service to private sector employees?

      This service is limited to the government health sector.

  • LLP

    • Q: What are the Limited Private Practice clinics?

      Limited Private Practice clinics are the Evening clinics at SMC, which offer their services at nominal prices to all citizens and residents.

    • Q: How to book an appointment in Limited Private Practice through the website?

      You have to fill the electronic form and choose the clinic, consultant and desired time, and then the appointments staff will contact you for confirmation.

  • Mobile Services

    • Q: What services are provided through the mobile channel?

      Mobile phone services are one of the channels of electronic service delivery provided by Ministry of Health, to find out about services provided and how to use SMS services.

    • Q: How the electronic services provided through a mobile phone can be accessed?

      You can access these services via the link Mobile.Bahrain.bh, and then select the service required from the list or use search feature.

    • Q: How the short messaging service (SMS) can be used for electronic services on the mobile phone?

      You must enter specific codes and the required data for each electronic service . Then the SMS is sent to the following service providers (4949 for Batelco users, and 88311 for Zain users) Then you will receive the details as SMS.

    • Q: What is the cost of the SMS?

      The cost of the SMS is similar any other text message you send from your mobile phone.

  • Radiology Results

    • Q: What is Checking the readiness of X-ray results service?

      This service is provided to patients who have undergone X-ray procedure at SMC or Health Centers, and this service helps patients to know the readiness of the report or not?

• Committees

  • Hajj

  • Medical Committees

• Public Health

  • Public Health

• Training

  • Training

    • Q: I am a Bahraini graduate from a foreign university. I finished the internship year in 2021, and I did not receive any monthly stipend, like the rest of my fellow graduates of local universities.

      Please check the contract signed with you, which states that “students of foreign universities are not given any reward” due to their joining the training in exceptional circumstances, unlike medical students from local universities..

    • Q: I am a Physiotherapy graduate from a foreign university and I wanted to join the training to get a license to practice the profession.

      The Training Affairs in the Ministry of Health does not provide this type of training.

    • Q: I am a graduate of an external university and I have a license to practice the profession. I applied for the training vacancies offered. I did well in the exam and interview and I have not been called yet.

      We appreciate your perseverance, persistence and inform you that most of the applicants performed well in the exam and the personal interview, but due to the limited training seats, the selection falls only on the highest grades. We hope that you will be lucky next time to obtain a seat.

    • Q: I am a medical graduate from a foreign university. I am applying for an internship in the Kingdom of Bahrain because of to my health condition that demanding to stay in my country due to the proximity and frequent follow-up appointments with the doctor.

      You can submit your request to the Training Affairs at Salmaniya Medical Complex and attach all the medical documents that prove it.

    • Q: I am a Bahraini graduate from a foreign university. I finished the internship year in 2021, and I did not receive any monthly stipend, like the rest of my fellow graduates of local universities.

      Please check the contract signed with you, which states that “students of foreign universities are not given any reward” due to their joining the training in exceptional circumstances, unlike medical students from local universities.

    • Q: A medical graduate and holder of a license to practice the profession. I would like to apply for training to gain experience. Please guide me.

      You have to submit this request to the Training Affairs at Salmaniya Medical Complex with your documents attached.

    • Q: Who is responsible for announcing training vacancies and when?

      Training Affairs at the Ministry of Health is the body that used to announce training vacancies, but after the separation of the Salmaniya Medical Complex from the Ministry of Health, no specific mechanism has yet been agreed upon, and you have to follow up on the e-government portal website continuously.

    • Q: I am a human medicine graduate from a Chinese university. My qualification was not passed the equivalency, and according to my knowledge, the Ministry of Health will evaluate the graduates. Can the issue be clarified?

      According to the decisions issued in this regard, the Ministry of Education sends lists of qualifications that do not meet the requirements to the Training Affairs of the Ministry of Health, which in turn addresses the Arabian Gulf University to conduct an assessment exam for students. The successful candidate qualifies to join the year of internship, and the frailer enters a training program for one or two years, according to the final grades.

    • Q: I am a dentistry graduate from a Chinese university. My qualification was not passed the equivalency, and according to my knowledge, the graduates will be evaluated by the Ministry of Health. Can the issue be clarified?

      According to the decisions issued in this regard, the Ministry of Education sends a list of the dentistry qualifications that do not meet the requirements to the Training Affairs of the Ministry of Health, and since the Kingdom of Bahrain does not have dental universities, the Ministry of Health addresses Ajman Medical College in UAE to hold an assessment exam for students. The successful candidate qualifies for a license to practice the profession, and the frailer enters a 6-month training program.

    • Q: I was accepted in the Saudi Board as a trainee in Obstetrics and Gynecology, and I am looking for a sponsor to train in Salmaniya Medical Complex to serve my country

      The Salmaniya Medical Complex and the Ministry of Health have been separated, so your request has to be submitted to the Training Affairs at the Salmaniya Medical Complex, mentioning all or the previous details and important documents.

• Medical Examination for Expatriates

  • Medical Examination for Expatriates

    • Q: What is the medical examination for expatriates?

      It is a set of clinical, laboratory, and radiological tests conducted for expatriates coming to work or already working in the Kingdom of Bahrain. This examination is a mandatory procedure required to obtain a work permit, ensuring that expatriates are free from infectious diseases.

    • Q: What are the objectives of the medical examination?

      To ensure that the expatriate is free from infectious diseases that could pose a health risk to citizens and residents in the Kingdom of Bahrain.

    • Q: What are the components of the medical examination?

      • Comprehensive clinical examination. • Chest X-ray examination. • Blood tests, including screening for HIV, Hepatitis B & C, and Syphilis bacterium. • Stool examination for specific categories. • Tuberculosis (TB) screening for certain groups.

    • Q: How are private healthcare institutions selected to perform this service?

      Institutions are selected and evaluated by a qualified committee of experts from the National Health Regulatory Authority (NHRA) based on the requirements outlined in Annex No. (21) of Resolution No. (15) of 2017, which specifies the technical and engineering standards required for healthcare institutions.

    • Q: What is the cost of the service?

      • The service is provided at an approved private healthcare facility, chosen by the employer. • The cost is determined by the selected healthcare facility. • Employers can check service fees through the healthcare provider’s official website or by direct communication. • The full list of approved healthcare institutions is available on the Bahrain National Portal (Bahrain.bh).

    • Q: How is the healthcare institution selected?

      The private healthcare institution is selected while submitting the visa application on the Labor Market Regulatory Authority's website or when booking an appointment online through the Expatriate Workers Medical Examination Services or the Domestic Workers Medical Examination Services on the National Portal.

    • Q: What should be done in case of rescheduling or missing the appointment?

      It is possible to reschedule the appointment or change the healthcare institution through the National Portal. However, please note that changing the healthcare institution is allowed only once.

    • Q: What are the procedures followed at licensed healthcare institutions for medical examinations?

      • The expatriate’s identity is verified before proceeding with the examination. • The examination fee is paid directly to the licensed healthcare institution. • The medical examination (laboratory, radiological, and clinical tests) is conducted according to the approved regulations of the Ministry of Health.

    • Q: How are the medical examination results handled?

      • The medical examination reports are uploaded electronically to the Medical Committees System at the Ministry of Health. • The Ministry then determines the final health fitness status and sends the decision to the Labour Market Regulatory Authority (LMRA). • Employers can check the results via the Expatriate Labor Examination Services or Domestic Workers Medical Examination Services on the Bahrain National Portal.

• Treatment abroad

  • Treatment Abroad

    • Q: Who is eligible for treatment abroad?

      Bahraini citizens or those with equivalent status may be sent abroad for treatment or treated in non-governmental hospitals within the Kingdom if the necessary treatment is unavailable in public healthcare facilities.

    • Q: What are the procedures for applying for treatment abroad?

      The consulting physician submits a detailed medical report on the patient's condition to the Supreme Committee for Treatment Abroad. This report must include all necessary pathological, laboratory, and radiological reports as required by the patient’s medical condition. The application form must be completed by the physician, signed by two consultants from the same specialty, and endorsed by the department head or an authorized representative.

    • Q: Can a request for treatment abroad be approved?

      The Supreme Committee for Treatment Abroad reviews all submitted requests. The committee may approve sending the patient abroad if the required treatment is unavailable in Bahrain. If treatment is available locally, the request may be denied or referred to the relevant authority for further review. Approved cases are sent to the hospitals and medical centers designated and accredited by the committee.

    • Q: What are the responsibilities and procedures of the Treatment Abroad Office?

      The office implements the decisions of the committee, handles all necessary travel arrangements for the patient, communicates with relevant entities, and oversees all aspects of the treatment process before, during, and after the medical journey.

    • Q: What documents are required before the patient travels?

      • A copy of the passport of both the patient and their companion, along with their contact details. • An updated medical report from the treating physician, including all necessary pathological, laboratory, and radiological reports. • IBAN (International Bank Account Number). • Completion of the airline's medical form by the treating physician. • Visa issuance as per the travel destination’s regulations. • Any additional documents as required.

    • Q: How many companions are allowed with the patient?

      Each patient traveling abroad at the expense of the Kingdom is entitled to one companion, except in the following cases: • Pediatric patients (under 18 years old) may be accompanied by both parents. If one parent is unable to travel, the child’s legal guardian may designate another suitable person as the second companion. If multiple patients from the same family are traveling, a third companion may be added, designated by the legal guardian. • Patients undergoing organ transplants may be accompanied by the donor at the Kingdom's expense, in addition to the primary companion. The donor is entitled to the same travel and financial benefits as the patient and may also have one companion with full entitlements.

    • Q: Who can be the patient’s companion?

      The companion must be a first-degree or second-degree relative of the patient.

    • Q: What is the age requirement for a patient’s companion?

      The companion must be between 21 and 65 years old at the time of travel.

    • Q: Can the patient be left alone while abroad?

      Under no circumstances may the companion leave the patient alone while abroad or depart the treatment destination unless in case of an emergency or necessity. The Treatment Abroad Office must be informed immediately in such cases to take the necessary actions.

    • Q: Can the companion be changed?

      A patient's companion may be changed in case of an emergency as determined by the committee or if the patient’s treatment period exceeds the legally permitted leave duration for the companion.

• Applications

  • Sehati Application

    • Q: How can I book an appointment using the Sehati app?

      Users can book medical appointments through the Sehati app by selecting the health center registered under the user’s residential address. Available appointments can be viewed, and the booking can be confirmed directly via the app.

    • Q: Is my health data secure in the Sehati app?

      Yes, the Sehati app follows strict data protection protocols to ensure the security and privacy of your personal information and health data, in compliance with the cybersecurity regulations and standards in Bahrain.

    • Q: Is the Sehati app available to all residents in Bahrain?

      Yes, the Sehati app is available to all residents in the Kingdom of Bahrain, including citizens, residents, and visitors. The app provides a range of health services and information through an easy-to-use mobile platform.

    • Q: Can I book an appointment for one of my children through the Sehati app?

      Yes, family members under 18 years old can be added to book appointments, view medical results, and access services such as prescription delivery and birth certificate issuance.

    • Q: Can I communicate with doctors through the Sehati app?

      Yes, you can directly communicate with doctors through the "Ask a Doctor" service.

    • Q: Can I book appointments for specialized clinics at health centers?

      Yes, you can book appointments for specialized clinics, including dental clinics.

    • Q: Can I obtain medical reports through the Sehati app?

      Yes, you can check the readiness of medical reports and view results related to laboratory tests and examinations conducted through the app.

    • Q: What health services are available in the Sehati app?

      Appointments, medical results, athlete medical examination certificate, blood donation services, birth certificate services, and Ask a Doctor.

• Human and Financial Resources

  • Human and Financial Resources

    • Q: How can I apply for jobs at the Ministry of Health?

      You can submit your application of employment via Civil Service Bureau through the service provided by the eGovernment Portal, and follow the advertisements published in local newspapers and the Civil Service Bureau’s Instagram page, or by following the advertisements published in the Job Posting System for employees working in government entities.

• Public Promotion

  • Public Promotion

    • Q: What is the Health Promoting Workplaces Program?

      It is a program that aims to create an environment that supports healthy lifestyles in the workplace by building partnerships with workplaces to enhance the health and safety of the employees and raise their health awareness.

    • Q: How to apply to join the Healthy Universities Program?

      • Download the participation form from the Ministry of Health website. • Fill out and sign the participation form. • Send the participation form to the Health Promotion Directorate: healthpromotion@health.gov.bh

    • Q: How to request a health awareness activity to raise awareness about healthy living for community members?

      • Download the request form from the Ministry of Health website. • Fill out and sign the request form. • Send the request form to the Health Promotion Directorate: healthpromotion@health.gov.bh

    • Q: What is the Healthy Mall program?

      It is a program that aims to enable individuals to adopt healthy lifestyles by providing an environment that supports healthy behavior within shopping malls according to specific standards that make this behavior an easy and possible choice.

    • Q: How to apply to join the Healthy Mall Program?

      • Download the participation form from the Ministry of Health website. • Fill out and sign the participation form. • Send the participation form to the Health Promotion Directorate: healthpromotion@health.gov.bh

    • Q: What is the Healthy Universities Program?

      It is one of the programs of the World Health Organization. It aims to create an environment that supports healthy lifestyles in the universities to enhance the health and safety of the students and employees and raise their level of health awareness.