FAQs

To view FAQs of MoH Services, select the service from the following list

Services

• eServices

  • Appointment

    • Q: What are the electronic service for medical appointments?

      This service is provided to patients SMC clinics (morning), to remind them about the appointment if its within the coming thirty days from the date of the inquiry in the electronic service.

    • Q: What are the data that is displayed in this service?

      It displays the date and time of the appointment only.

  • Blood Dooners

    • Q: What is the service of viewing blood donors record?

      This is a service that displays some details of the donors and the patients who are registered in the SMC blood bank.

    • Q: What is the data that is displayed in the service?

      The following data is displayed in this service (blood type, date of last blood donation and the date of the last test).

  • Complaint

    • Q: How can I make a complaint?

      After filling the electronic form for complaints, it will be received by the Public Relations Directorate, which will send it to the concerned department for action.

    • Q: How can I follow up the complaint?

      You will be given a reference number of complaints submitted, so you can follow through service to inquire about complaints.

    • Q: What is the expected period to respond to complaints?

      The response of the complaint is received within a maximum period of three working days.

    • Q: If no response is received on the compalint, which department is responsible for follow-up?

      If no response received on the compalint, please contact Media Relations Section in Public and International Relations Directorate , during the official working hours, from 7:a.m. to 2:15 p.m., Sunday to Thursday, Tel: 17286091, Fax: 17286691.

  • Drugs

    • Q: What are the Drugs/medicines included in the Drugs List?

      The Drug price list contains the prices of all medicines and drugs registered in the Kingdom of Bahrain according to Pharmacy and Drug Control Directorate rates. In addition to the ability to display the resource agent for each drug.

  • Immunization

    • Q: What are the vaccinations of middle school students?

      They are the vaccinations given to students of middle school by visited team from Public Health Directorate.

    • Q: How can I access the service?

      The service can be accessed via Ministry of Health and e-government portals. In addition, you can use the SMS service.

    • Q: What is Vaccinations service of the health sector?

      This service is provided to all MoH Medical staff and staff who are working in MoH Hospitals, to display all the vaccinations that have been taken.

    • Q: Do you offer this service to private sector employees?

      This service is limited to the government health sector.

  • LLP

    • Q: What are the Limited Private Practice clinics?

      Limited Private Practice clinics are the Evening clinics at SMC, which offer their services at nominal prices to all citizens and residents.

    • Q: How to book an appointment in Limited Private Practice through the website?

      You have to fill the electronic form and choose the clinic, consultant and desired time, and then the appointments staff will contact you for confirmation.

  • Mobile Services

    • Q: What services are provided through the mobile channel?

      Mobile phone services are one of the channels of electronic service delivery provided by Ministry of Health, to find out about services provided and how to use SMS services.

    • Q: How the electronic services provided through a mobile phone can be accessed?

      You can access these services via the link Mobile.Bahrain.bh, and then select the service required from the list or use search feature.

    • Q: How the short messaging service (SMS) can be used for electronic services on the mobile phone?

      You must enter specific codes and the required data for each electronic service . Then the SMS is sent to the following service providers (4949 for Batelco users, and 88311 for Zain users) Then you will receive the details as SMS.

    • Q: What is the cost of the SMS?

      The cost of the SMS is similar any other text message you send from your mobile phone.

  • Radiology Results

    • Q: What is Checking the readiness of X-ray results service?

      This service is provided to patients who have undergone X-ray procedure at SMC or Health Centers, and this service helps patients to know the readiness of the report or not?

• Committees

  • Hajj